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Port Klang Authority

Clients Charter

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MARINE DEPARTMENT

  • To declare the depths of navigational channels and berths and ensure that the declared depths are maintained by the port operators.
  • To conduct bathymetric surveys, collate and disseminate information regarding berth depths every three (3) months and channel depths every six (6) months to the port community.
  • To monitor,regulate and expedite the movements of all vessels within the port area to achieve zero accident rate and zero vessel delay.

DANGEROUS GOODS DEPARTMENT

  • To ensure all complete electronic declarations between 0800 hrs to 1800 hrs are processed within sixty minutes from time of receipt to record 100% achievement at least two month in a calendar year

ONE STOP CENTRE DEPARTMENT

  • To ensure that every customer enquiry and feedback is acknowledged within two (2) working days and is responded on action/investigation within five (5) working days from the date of acknowledgement.

FREE ZONE DEPARTMENT

  • To ensure all complete electronic declarations between 0800 hrs to 1800 hrs are processed within sixty minutes from time of receipt to record 100% achievement at least two month in a calendar year.

SECURITY & FIRE SERVICES DEPARTMENT

  • To carry out inspection not less than four (4) times a week to ensure that regulations and procedures with regard to fire and security are complied by the Terminal Operators.
  • To carry out inspection twice (2) a year at port premises to ensure that fire extinguishing system is in order as per the requirements of Fire Service Act & Regulations and Uniform Building By-Laws.

FINANCE DEPARTMENT

  • To ensure that every payment is made within fourteen (14) working days from the date of receipt of complete documents.

PROPERTY DEPARTMENT

  • To ensure that every complete application to lease Port Klang Authority’s land and buildings is processed within three (3) months from the date of receipt for Board’s decision.
  • To ensure that every complete application to rent Port Klang Authority’s land and buildings is processed within one (1) month from the date of receipt for Management’s decision.

INFORMATION TECHNOLOGY DEPARTMENT

  • To ensure that all ICT systems breakdown are resolved within four (4) hours, failing which, manual process takes effect as per the Standard Operating Procedure (SOP).

CIVIL ENGINEERING DEPARTMENT

  • To ensure that development plans within the port area are in accordance with Port Development Plan and signed within seven (7) working days upon submission.

ELECTRICAL ENGINEERING DEPARTMENT

  • To ensure that any minor interruption to electricity supply can be restored within three (3) hours.
  • To ensure that any major interruption to electricity supply can be restored within twenty-four (24) hours.

PLANNING DEPARTMENT

  • To ensure that Port Klang’s monthly performance for the proceeding month is prepared by 12th of the following month for clients’ information.

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Certification

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SIRIM CERTIFIED TO ISO 9001:2015 (AR3579)
MS ISO/IEC 17021/2011 QS02121999 CB01

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ISO/IEC 27001:2013
CERT NO . : AR 6092
 

 

Port Klang Authority
Mail Bag Service 202,Jalan Pelabuhan Utara,
42005 Pelabuhan Klang,
Selangor, Malaysia

 PKA Call Centre
Tel.: 603 - 3168 8211
Fax.: 603 - 3168 7626
Email.: onestopagency[at]pka[dot]gov[dot]my
         : webmaster[at]pka[dot]gov[dot]my

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