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Frequently Asked Questions(FAQ)

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What is a Free Zone?
A Free Zone has the meaning assigned to it under Section 2 of the Customs Act 1967, Excise Act 1976, Sales Tax Act 1972 and Service Tax 1975. For the purpose of these Acts, a Free Zone is deemed to be a place outside Malaysia (without payment of any customs duty, excise duty, sales tax or service tax).

Type of Free Zone
There are two types of Free Zone, namely;
•    Free Commercial Zone (FCZ)
for commercial activities which includes trading, breaking bulk, grading, repacking, relabeling and transit and;
•    Free Industrial Zone (FIZ)
for manufacturing activity

What documents used in a Free Zone?
•    ZB1 (Import,  Export, Transshipment)
•    ZB4 (To carry out activity)

What is eDCFZ ?
eDCFZ is a system that enable Free Zone Authority to process Free Zone declarations via portal that can accessed anytime and anywhere.

Does agent need to register with Free Zone Authority?
All declarants/agents must register with the Free Zone Authority, including those who
has already registered with Customs as SMK Dagang Net users.

What action can be taken against an agent that does not submit  DG declaration?
The cargo or container will not be allowed to load/discharge to/from the vessel and a police report will be lodged as per PKA By Laws (Amendment) 1989.

How does  a user get the information  on handling of dangerous good at Port Klang?
The information on handling dangerous goods at Port Klang is available at PKA’s web site. List of DG Officers telephone numbers or emails are also can be obtained there.

What is the working hours for DG Dept PKA?
The working hours for DG Dept PKA :
Day                                            Time
Monday – Friday               8.00 am – 7.00 pm
Saturday & Sunday          8.00 am – 6.00 pm
(Department opens 7 days a week)

Fire Department
Where the hot work permit were can be obtained?
Hot Work Permit will only be issued by the Northport Fire Department for hot work conducted in Northport and Southport areas. While hot work is carried out in Westports, hot work permit will issued by the Westports Fire Department.

Which agency issued  the gas free certificates?
According to the Merchant Shipping Ordinance, for hot work on board vessel, gas free certificates may be issued by the Government of Malaysia Scientific Officer, from   Department of Chemistry Malaysia. However, for the benefit of port users and the implementation of this hot work procedures within the port areas; authentication gas free can be done by the fire brigade that issuing the hot work permits.


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Port Klang Authority
Mail Bag Service 202,Jalan Pelabuhan Utara,
42005 Pelabuhan Klang,
Selangor, Malaysia

 PKA Call Centre
Tel.: 603 - 3168 8211
Fax.: 603 - 3168 7626
Email.: onestopagency[at]pka[dot]gov[dot]my
         : webmaster[at]pka[dot]gov[dot]my

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